✉ info@curasolacehealthcare.com 📞 NL +31 13 000 0000  |  CA +1 (250) 555-0123
Our Commitment

Safety Is a Standing Agenda Item, Not an Annual Report

Every Cura Solace campus operates under independent third-party accreditation, is subject to unannounced regulatory inspection, and reports its own safety data to a standing Patient Safety Committee that includes clinicians, caregivers, and patient representatives.

We hold ourselves to the same international quality frameworks used by leading hospitals in Europe and North America — and we review our own performance against them in the open, at monthly quality huddles held on both campuses.

  • Independently accredited hospital facilities in both countries
  • Dedicated Infection Prevention & Control team, on-site daily
  • No-blame incident reporting, reviewed within 5 business days
  • Quality & safety data reviewed monthly, not just at survey time
Ask Us About Our Standards
Cura Solace clinical quality and safety team reviewing patient safety data
Accreditation & Certification

Independently Verified, Not Self-Declared

Both campuses are surveyed by independent accrediting bodies on a recurring cycle — unannounced inspections, staff interviews, and full chart audits included.

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NIAZ Qmentum International

Cura Solace Tilburg holds full NIAZ Qmentum International accreditation, the leading hospital quality standard in the Netherlands, with our most recent survey cycle completed in 2025.

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Accreditation Canada – HSO Qmentum

Cura Solace Nanaimo is accredited under the Health Standards Organization’s Qmentum program, with Exemplary Standing awarded following our latest on-site survey.

ISO 9001:2015 Certified

Our quality management system across both campuses is independently certified to ISO 9001:2015, covering everything from clinical documentation to caregiver dispatch.

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Baby-Friendly Hospital Initiative

Our Maternity & Newborn Care units at both campuses hold WHO/UNICEF Baby-Friendly Hospital Initiative designation for evidence-based infant feeding support.

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Regulatory Registration

Cura Solace Tilburg is registered with the Dutch Health & Youth Care Inspectorate (IGJ); Cura Solace Nanaimo operates under Island Health regional licensure.

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Licensed Caregiver Agency

Our home caregiver network is fully licensed, bonded, and insured in both the Netherlands and British Columbia, with background-checked staff only.

By the Numbers

Our Safety Performance, Published Openly

Figures below reflect our most recent full reporting year across both campuses and are refreshed as new data is verified.

97%Hand Hygiene Compliance
0.4%Hospital-Acquired Infection Rate
6.2%30-Day Readmission Rate
18 minAverage ER Time-to-Physician

0.8

Patient falls with harm, per 1,000 patient days

100%

Reported safety incidents formally reviewed

98%

Patients who would recommend our care

Benchmarked against national hospital-quality averages published by the Dutch Health & Youth Care Inspectorate (IGJ) and the Canadian Institute for Health Information (CIHI).

Cura Solace infection prevention and control team performing a hygiene audit
Infection Prevention & Control

A Dedicated Team, Auditing Every Day

Infection prevention isn’t a policy binder — it’s a team present on every unit, every day, with the authority to pause a process the moment something falls short.

  • Hand hygiene compliance audited monthly on every unit, with results posted publicly on-site
  • Dedicated Infection Prevention & Control (IPC) specialists on-site seven days a week
  • Isolation and PPE protocols aligned with WHO and national public health guidance
  • Environmental cleaning verified with ATP bioluminescence swab testing
  • Antibiotic stewardship program to reduce resistant infections and unnecessary prescribing
Patient Safety Culture

What Happens When Something Goes Wrong

We treat every report — from staff or patients — as a chance to fix a system, not assign blame.

01

Report

Any staff member, caregiver, patient, or family member can report an incident or near-miss confidentially, with no blame attached.

02

Review

Our Patient Safety Committee, which includes clinicians and patient representatives, reviews every report within 5 business days.

03

Improve

Root-cause findings are turned into concrete process changes and shared openly across both campuses — not filed away.

04

Follow Up

Patients and families directly involved are informed of the outcome and any changes made as a result.

Recognition

Awards & Recognition

2025

Regional Excellence in Patient Safety

Awarded to Cura Solace Nanaimo by the Vancouver Island Health Alliance for sustained reduction in hospital-acquired infections.

2024

NIAZ Qmentum – Accredited with Commendation

Cura Solace Tilburg received the highest available standing following its most recent full accreditation survey.

2023

Top Employer in Healthcare, Netherlands

Recognized for staff safety culture, training investment, and low clinical turnover relative to national benchmarks.

2022

Baby-Friendly Designation Renewed

Both maternity units successfully renewed WHO/UNICEF Baby-Friendly Hospital Initiative status after full re-assessment.

2021

Hand Hygiene Excellence Recognition

Cura Solace campuses recognized for hand hygiene compliance rates sustained above 95% across three consecutive audit cycles.

2020

ISO 9001:2015 First Certified

Our quality management system achieved first-time ISO 9001:2015 certification across both campuses.

Questions About Our Safety Standards?

Request our latest quality & safety summary, or speak directly with our Patient Safety Office — we’re glad to talk through the numbers.